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xojili FAQ

Everything you need to know about playing on xojili — from creating your account and making deposits to understanding bonuses, withdrawals, and responsible gaming. If you can't find your answer here, our 24/7 support team is always ready to help.

Frequently Asked Questions

How Can We Help You?

Browse the categories below to find quick answers to the most common questions from xojili players across the Philippines — from Manila to Cebu, Davao to Quezon City. We keep this page updated regularly so you always get accurate information.

Account & Registration 7 Questions

Creating an xojili account is quick and straightforward. Head to the xojili Login page and click the Register button. You'll be asked to provide your basic details — full name, date of birth, email address, and a secure password. Once submitted, you'll need to verify your email address via a confirmation link. After that, complete the KYC (Know Your Customer) process by uploading a valid Philippine government-issued ID such as your PhilSys National ID, passport, or driver's license. Your account will typically be fully verified and ready to use within a few minutes.

You must be at least 21 years old to register and play on xojili. This is in strict compliance with Philippine gambling regulations. We verify the age of every player during the registration and KYC process. If we discover that a player is under 21, the account will be immediately suspended and any funds returned. We take underage gambling very seriously — it is both illegal and harmful.

No. Each player is allowed only one xojili account. Creating multiple accounts — whether using the same or different personal details — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset option on the login page rather than creating a new account.

xojili accepts the following Philippine government-issued IDs for identity verification:
  • PhilSys National ID
  • Philippine Passport
  • Driver's License (LTO)
  • SSS / GSIS ID
  • Voter's ID
  • PRC Professional ID
Make sure your document is valid, clearly readable, and not expired. You may also be asked to provide a selfie holding your ID for additional verification. All documents are handled securely in accordance with our Privacy Policy.

Go to the xojili Login page and click "Forgot Password?" below the login form. Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. Still having trouble? Contact our 24/7 live chat support team for assistance.

You can update certain account details — such as your contact number, address, and communication preferences — directly from your account profile settings after logging in. However, changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect the integrity of your account and prevent unauthorized changes.

If you wish to permanently close your xojili account, please contact our support team via live chat. Before closing, make sure to withdraw any remaining balance. Note that if you are closing your account due to concerns about your gaming habits, we strongly recommend using our self-exclusion tool instead — it gives you a temporary or long-term break without permanently losing your account history.
Deposits & Payments 6 Questions

xojili supports a wide range of payment methods popular with Filipino players:
  • E-wallets: GCash, PayMaya (Maya)
  • Online Banking: BPI, BDO, Metrobank, UnionBank
  • Over-the-Counter: Selected convenience store partners
All transactions are processed in Philippine Peso (PHP / ₱). For a full breakdown of supported channels, visit our Payment page.

The minimum deposit on xojili is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may vary slightly depending on the bank. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes. Check the Payment page for the latest limits per channel.

Deposits via GCash and PayMaya are typically credited to your xojili account instantly — usually within seconds of completing the transaction. Online banking transfers (BPI, BDO, Metrobank, UnionBank) may take between 5 to 30 minutes depending on your bank's processing time. If your deposit has not reflected after 1 hour, please contact our support team with your transaction reference number.

xojili does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with GCash, PayMaya, or your bank directly if you are unsure about their charges. xojili has no control over third-party fees applied by payment providers.

No. xojili requires that all deposits come from a payment account registered in your own name. Depositing using a third party's GCash, bank account, or any other payment method is not permitted and may result in account suspension. This policy is in place to protect players from fraud and to comply with anti-money laundering regulations.

Yes — and we actively encourage it. xojili's responsible gaming tools allow you to set daily, weekly, or monthly deposit limits directly from your account dashboard. Lowering a limit takes effect immediately. Increasing a limit requires a mandatory 24-hour review period to protect you from impulsive decisions. Visit our Responsible Gaming page to learn more about all available player protection tools.
Withdrawals 5 Questions

Log in to your xojili account and navigate to the Cashier > Withdraw section. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Make sure your account is fully verified (KYC complete) before submitting a withdrawal — unverified accounts cannot process payouts.

xojili processes withdrawals quickly:
  • GCash / PayMaya: Typically within 1–3 business hours
  • BPI / BDO / Metrobank / UnionBank: 1–2 business days
Processing times may be slightly longer during peak periods or if additional verification is required. If your withdrawal has not arrived within the stated timeframe, contact our support team with your withdrawal reference number.

The minimum withdrawal amount on xojili is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional security checks. We recommend keeping your account fully verified at all times to avoid any delays when you want to cash out your winnings.

Withdrawal requests may be declined for several reasons:
  • Your account KYC verification is incomplete or documents have expired
  • Active bonus wagering requirements have not yet been met
  • The withdrawal amount is below the minimum threshold (₱200)
  • The payment method you selected does not match the one used for your deposit
  • A security review has been triggered on your account
If your withdrawal was declined, you will receive a notification with the reason. Contact our support team if you need further clarification.

xojili does not charge withdrawal fees on standard payouts. As with deposits, your bank or e-wallet provider may apply their own receiving fees — this is outside xojili's control. We always aim to get your winnings to you as quickly and cost-effectively as possible.
Bonuses & Promotions 5 Questions

xojili offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary — check the promotions section of your account dashboard after registering for the latest offer. All welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute differently toward meeting the requirement — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Only the real-money winnings generated after completing the wagering requirements are eligible for withdrawal. If you prefer to play without bonus restrictions, you can opt out of a bonus before making your deposit by contacting our support team.

Yes. xojili regularly runs reload bonuses, cashback offers, free spins promotions, and seasonal events for existing players. Promotions are updated frequently, especially around Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Check your account dashboard or the promotions page regularly so you never miss out on a good deal.

All xojili bonuses have an expiry period — typically between 7 and 30 days from the date they are credited, depending on the promotion. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be forfeited. Always check the specific terms of each bonus offer in your account dashboard so you know exactly how long you have to use it.
Games & Platform 5 Questions

xojili offers a diverse library of games to suit every type of player:
  • Online Slots: Hundreds of titles including classic reels, video slots, and jackpot games
  • Bingo: Multiple bingo rooms with different ticket prices and prize pools
  • Fortune Rabbit: One of our most popular featured slot titles
  • Live Casino: Real-time tables including baccarat, roulette, blackjack, and more
  • Sports Betting: PBA, NBA, UFC, boxing, and international leagues
New games are added regularly — check the xojili Casino page for the latest additions.

Yes. xojili is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. Simply visit xojili.xyz on your phone's browser, log in, and start playing. The mobile experience is smooth, fast, and includes all the same features as the desktop version.

Yes. All games on xojili use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our game providers are regularly audited by independent testing agencies to verify the integrity of their RNG systems. Live casino games are streamed in real time from professional studios with real dealers, adding an additional layer of transparency to the gaming experience.

Fortune Rabbit is one of the most popular slot games featured on xojili. It is a vibrant, Asian-themed slot with engaging gameplay mechanics, free spin features, and exciting multipliers. It has become a fan favorite among Filipino players for its colorful design and rewarding bonus rounds. You can find it in the slots section of the xojili Casino lobby.

Selected games on xojili offer a demo or free play mode that allows you to try the game without wagering real money. This is a great way to get familiar with a game's mechanics, paytable, and bonus features before committing real funds. Note that winnings from demo play cannot be withdrawn — they are for practice purposes only. Live casino games and sports betting do not have a demo mode.
Security & Privacy 4 Questions

xojili uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. We follow strict data protection practices in line with Philippine data privacy laws. For full details, read our Privacy Policy.

Yes. xojili supports two-factor authentication (2FA) for an added layer of account security. When enabled, you will be required to enter a one-time verification code sent to your registered mobile number or email address each time you log in from a new device. We strongly recommend enabling 2FA in your account security settings to protect against unauthorized access.

If you suspect that someone has accessed your xojili account without your permission, take these steps immediately:
  • Change your password right away via the account settings or the "Forgot Password" option
  • Contact our 24/7 live chat support team to report the incident and request a temporary account lock
  • Review your recent transaction history for any unauthorized activity
  • Enable two-factor authentication if you have not already done so
Our security team will investigate and take appropriate action as quickly as possible.

xojili does not sell your personal data to third parties. We may share limited information with trusted service providers (such as payment processors and identity verification partners) strictly for the purpose of operating the platform and complying with legal obligations. All third-party partners are bound by strict confidentiality agreements. For a complete breakdown of how we handle your data, please read our Privacy Policy.
Responsible Gaming 4 Questions

21+ Only. xojili is strictly for adults aged 21 and above. If you or someone you know is struggling with gambling-related issues, please visit our Responsible Gaming page for tools and support resources available in the Philippines.

xojili provides a full suite of responsible gaming tools available to every registered player at no cost:
  • Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits: Automatically stop play once you reach a defined loss threshold
  • Session Time Limits: Get notified or logged out after a set play duration
  • Reality Check Reminders: Regular pop-ups showing your session time and spend
  • Cooling-Off Period: Temporarily suspend your account for 24 hours up to 30 days
  • Self-Exclusion: Lock your account for 30 days, up to 5 years, or permanently
All tools are accessible directly from your account dashboard. Visit our Responsible Gaming page for full details.

To activate self-exclusion, log in to your xojili account and go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your preferred exclusion period — from 30 days up to permanent exclusion — and confirm your request. Once activated, your account will be locked immediately and you will not receive any promotional communications during the exclusion period. Reactivating your account after self-exclusion requires a formal review process with a mandatory cooling-off period. If you need help activating self-exclusion, contact our 24/7 support team via live chat.

Yes. xojili operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) regulatory guidelines, which include responsible gaming requirements for licensed online gaming operators in the Philippines. This means we enforce strict age verification (21+), provide player protection tools, train our support staff in responsible gaming practices, and maintain transparent reporting standards. We are committed to providing a safe, fair, and responsible gaming environment for all Filipino players.

If you or someone you know is experiencing difficulties related to gambling, help is available. xojili's responsible gaming support team is available 24/7 via live chat and can connect you with professional counseling resources in the Philippines. You can also reach out to mental health and crisis support services available in major cities including Manila, Cebu, Davao, and Quezon City. Remember — reaching out is always the right move, and you are never alone. For more information on the tools and resources available through xojili, visit our Responsible Gaming page.
Why xojili

Built for Filipino Players

From fast GCash payouts to 24/7 Filipino-friendly support, xojili is designed around what matters most to players across the Philippines.

Instant GCash & PayMaya Deposits

Top up your xojili account in seconds using GCash or PayMaya. No waiting, no hassle — your balance is ready the moment you confirm your transaction, so you can get straight to the games.

Fast Peso Withdrawals

Cash out your winnings in Philippine Peso (₱) with some of the fastest payout times in the industry. E-wallet withdrawals are typically processed within 1–3 hours, so your money gets to you quickly.

24/7 Filipino-Friendly Support

Our support team is available around the clock via live chat. Whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines, help is always just a message away — day or night.

PAGCOR-Aligned Operations

xojili operates in alignment with PAGCOR regulatory guidelines, giving Filipino players the confidence that they are playing on a platform that takes compliance, fairness, and player protection seriously.

Fully Mobile-Optimized

Play all your favorite xojili games on any smartphone or tablet — no app download needed. The mobile platform is fast, responsive, and gives you the full casino experience right in your browser.

Responsible Gaming Tools

Every xojili account comes with a full set of free responsible gaming tools — deposit limits, session timers, self-exclusion, and more. We put player wellbeing at the center of everything we do.

Still Need Help?

Can't Find Your Answer?

Our support team is available 24/7 to help with any question not covered in this FAQ. Reach out through any of the channels below.

Live Chat

The fastest way to get help. Connect with a support agent instantly.

Available 24/7
Email Support

Send us a detailed message and we will get back to you promptly.

[email protected]
Support Hours

We never close. Support is available every day of the year, including holidays.

24/7 · PHT (UTC+8)
More Resources

Browse our Terms, Privacy Policy, and Responsible Gaming pages for detailed information.

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21+ only. Please gamble responsibly. xojili operates in alignment with PAGCOR regulatory guidelines.

21+ Only. Gambling involves risk. Play responsibly. xojili operates in alignment with PAGCOR regulatory guidelines.